Technical Service Business Partner
Date: May 18, 2026

Enabling Key Account Manager’s and Sales Managers through proactive collection of market intelligence, both opportunities and threats, through knowledge and promotion of cross product / segment AkzoNobel offer and the quantification of value delivered.

Key Activities
- Deliver technical service aligned with business strategy across Metal Coatings product groups.
- Ensure customer satisfaction through effective technical support, troubleshooting, and follow-up.
- Develop technical expertise to support customers, product transfers, and process improvements.
- Optimize customer processes, systems, and equipment to improve efficiency and reduce operating costs.
- Conduct customer audits and provide technical training when required.
- Resolve process and product-related technical issues.
- Coordinate product activities or modifications with PSO/RD&I.;
- Build strong customer relationships across different levels and functions.
- Support joint projects, strategies, and action plans with customer stakeholders.
- Partner with KAMs,



Sales Managers, and Account Managers to address questions, complaints, claims, and customer needs.
- Participate in customer meetings and business reviews when needed.
- Manage technical activities related to consignment stock at customer sites.
- Use CRM, internal networks, and technical knowledge to analyze customer situations and follow up on actions.
- Support account strategy through customer intelligence and identification of business opportunities.
- Support resale process improvements, technical sales activities, and plant demand forecasting.
- Quantify and communicate the value of improvements delivered to customers.
- Collaborate with Sales, Marketing, and RD&I; to deliver technical service initiatives.
- Lead and support customer trials in partnership with KAMs, Sales Managers, and RD&I.;

Job Requirements
- Bachelor’s degree Desirable; or 10 years of Experience in Field Service/ Sal

📌 Technical Service Business Partner (Nuevo León)
🏢 Akzonobel
📍 Nuevo León