Are you ready to be the first point of contact for our valued South American customers, providing exceptional customer service and support for our industry-leading S3 Passenger platform? As a Support Engineer, you'll dive into a high-impact, high-urgency environment, resolving customer incidents and questions with your strong analytical skills and unwavering focus. If you thrive on multitasking and staying composed under pressure, this role is for you

Key Responsibilities
- Act as the primary contact for South American customers using S3 Passenger, our SaaS platform for inventory management and reservations in the rail and bus intercity markets.
- Manage and resolve customer incidents and questions reported through various channels (Slack, JIRA, email) within agreed service level agreements.
- Proactively stay informed about S3 Passenger developments to provide the most accurate and up-to-date support.
- Utilize available tools and collaborate directly with development teams to find comprehensive solutions for customers.




- Gather necessary information for new development requirements and partner with Business Consultants to ensure development teams can create suitable solutions.
- According to experience, act as a Service Manager for one or more customers, becoming their operational spokesperson.
- Quickly and accurately address functional and technical issues, incidents, service requests, and customer inquiries.
- Share knowledge with fellow Business Application Specialists through documentation and meetings.
- Collaborate with internal stakeholders, including Business Consultants, Service Delivery Managers, and Account Leads, to ensure timely customer responses.
- Based on experience, facilitate customer transitions from project to run phase and train junior staff on customer support.

Required Qualifications
- Bachelor's degree.
- At least two years of experience in a similar position.
- Experience in the SaaS/Product space.
- Experience troubleshooting in cloud

📌 Application Support Specialist (Ciudad de México)
🏢 Siemens
📍 Ciudad de México