Responsibilities

- Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
- Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
- Efficiently escalates issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
- Automate manual processes to improve efficiency.
- Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
- Possess a solid understanding of technical concepts and be capable of writing code when necessary.
- Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key Criteria

- Level L2, L3 Application Support experience, preferably in the 6–10 year range.
- Technical skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.

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📌 Application Support Specialist (Centro)
🏢 Pyramid Consulting
📍 Centro