Join our dynamic team as a Business Process Quality Specialist Professional and be at the forefront of driving excellence in project management and quality assurance. Help shape the future of our products while ensuring customer satisfaction through innovative quality management approaches.

What will you do

- Define and execute Customer Satisfaction & Quality strategy, project quality plan, offer quality roadmap, and quality targets
- Improve customer experience ensuring quality, reliability, and safety
- Ensure quality and reference process deployment across Marketing, Design, Industrialization, manufacturing, and Services
- Provide key quality inputs to Engineering and product teams during new releases or updates
- Drive risk management using quality methods and tools such as FMEA, 8D, FTA
- Lead structured problem solving (8D, RCA, 5 Whys) with cross‑functional teams (Engineering, Marketing, and manufacturing) and manage customer communication with countries and customers when needed
- Manage customer escalations with speed, transparency, and resolution focus
- Make decisions on stop shipments, derogations, and containment actions when needed
- Drive improvements in yield, scrap, rework, escapes, and supplier‑driven issues
- Ensure coordination of plant quality teams to guarantee the best quality in manufacturing and foster prevention

Key Interfaces

- LQL, OQL, and TEX engineering
- Design Engineering and labs
- Manufacturing and Supplier Quality
- Marketing, Customer Support, and Front Office
- Sustainability and DfSR teams

Scope

- Power Product offers manufactured and/or sold in North America (US, Canada, and Mexico)
- A part of Power Products CS&Q; global network to support customers

What will make you successful





- Demonstrated expertise in quality management systems and methodologies (OTM, PMP, PrMP, BLMP, COIN)
- Strong background in business process analysis, improvement, and implementation
- Proven track record in project management and risk assessment
- Advanced problem‑solving abilities and analytical mindset
- Excellence in stakeholder communication and cross‑functional collaboration

What's in it for you

- Opportunity to drive organizational excellence and shape quality standards
- Exposure to diverse projects and cutting‑edge process improvement methodologies
- Professional growth through continuous learning and development
- Collaborative environment fostering innovation and creative problem‑solving
- Impact on customer satisfaction and product quality at a integral scale

Requirements

- BS in Mechanical, Industrial, or Electrical Engineering preferred
- 5+ years in Quality, Manufacturing, Industrialization, or Engineering
- Strong analytical problem‑solving and technical communication skills
- Experience with 8D methodology, 5 Whys, Cause/Effect Analysis, FMEAs
- Cross‑functional team project management
- Working knowledge of fundamentals and practice of quality in product design and implementation in manufacturing
- Domestic and international travel may be required

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

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📌 Offer Quality Leader (Ciudad Apodaca)
🏢 Schneider Electric
📍 Ciudad Apodaca