- Lead and manage an SAP Application Management Services (AMS) team supporting the ECC environment.
- Ensure stable, reliable day-to-day operations of SAP ECC while the S/4HANA program is underway.
- Own incident, problem, and change management processes for ECC (including root cause analysis and continuous improvement).
- Serve as the primary point of escalation for production issues impacting business operations.
- Coordinate closely with the S/4HANA project team to ensure changes and fixes do not conflict with transformation activities.
- Manage support backlog, prioritize work based on business impact, and ensure SLAs are met.
- Oversee transport management, defect fixes, and minor enhancements in ECC.
- Communicate system status, risks, and performance metrics to IT leadership and business stakeholders.
- Ensure documentation, knowledge transfer, and operational readiness are maintained throughout the transition period.
- Support cutover and dual-system periods (ECC and S/4 coexistence) as needed.

Requirements





- 8+ years of SAP experience with strong functional and/or technical background in ECC.
- Prior experience leading or managing an SAP AMS or production support team.
- Deep understanding of SAP ECC operations and support models.
- Experience with ITIL-based support processes (incident, problem, change management).
- Ability to manage competing priorities in a fast-paced, high-visibility environment.
- Strong communication and stakeholder management skills.
- Experience working alongside large SAP transformation or S/4HANA programs.

Preferred / Nice to Have

- Experience supporting SAP S/4HANA implementations or upgrades.
- Exposure to multiple SAP modules (FI/CO, MM, SD, PP, WM, etc.).
- Experience with offshore or hybrid support teams.
- SAP certifications.
- Experience with tools such as ServiceNow, SolMan, or other ticketing/monitoring platforms.

#J-18808-Ljbffr

📌 SAP ECC / AMS Manager (México)
🏢 Bayforce
📍 México