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Responsibilities:

- Perform administration support for the various network monitoring systems and our automated services, to remediate issues within the applications/services;
- Partner with support teams to ensure the proper monitoring of systems;
- Perform vendor engagement activities to work in collaboration with vendor support to resolve application issues;
- Lead in assigned projects and work efforts;
- Own the ticket flow administration activities for assigning team resources to new ticket requests and to stay on top of the status of ticket work to prevent past due tickets;
- Assist the team with opening and moving changes through the approval process;
- Perform vulnerability remediations;
- Create technical documentation of solutions;
- Maintain Service Now Dashboards for ticket status reviews;
- Manage and maintain OS level patching schedules;




- Prepare applications and systems for OS level patching and perform the application and system functionality validations after patches have been applied;
- Train team members, NOC resources, support team members and engineers on monitoring solutions and services.

What you will need:

- Networking concepts and monitoring knowledge;
- Experience supporting monitoring systems;
- Strong knowledge of monitoring solutions for network, compute, and application monitoring;
- Broad knowledge of networking and computing technologies and platforms;
- Solid grasp of ITSM concepts, framework, and information technology operations;
- Broad knowledge of new technologies and industry trends.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Information Technology

Industries:

IT Services and IT Consulting

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📌 Systems Programmer II (Ciudad de México)
🏢 Fis
📍 Ciudad de México