Overview

Bilingual (Spanish & English) Client Success Agent - Remote

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well‑being. As an Inc. 5000 company, we are at the forefront of industry growth and have been recognized as one of Inc. Magazine's top 50 places to work and a Smart CEO Magazine Corporate Culture Award.

Base pay range: $14,560.00/yr - $14,560.00/yr

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY to unlock your potential in the thriving credit industry.

What you'll be doing

- Handle customer inquiries via phone, email, and chat per SOPs
- Use TCP's tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations
- Escalate and assign issues to relevant departments as needed
- Log, review, and follow up on customer requests and resolutions
- Investigate, research, and provide accurate solutions
- Maintain and update customer records during interactions
- Achieve KPIs for client-facing time, call quality, and occupancy
- Address collections and billing inquiries, including payment plans, account balances, and overdue payments
- Clarify charges, generate statements, and process billing adjustments
- Handle service cancellations, applying retention strategies and resolutions




- Complete cancellations training and apply retention strategies as part of daily responsibilities

Requirements

- Fully bilingual/native in Spanish & English communication
- Technological requirements: Dedicated home workspace; equipment details provided during interview
- Comfortable working remotely in Eastern Time Zone for 08-hour shift with 30 mins unpaid lunch and two 15-min unpaid breaks
- Availability for Monday to Saturday from 10:00 AM to 07:00 PM Eastern Time
- 1-2 years' experience in customer services in B2C financial and banking services
- Knowledge of the United States credit industry including credit cards, lines of credit, personal loans
- Customer-first orientation and empathetic approach
- Excellent communication skills and solution-oriented mindset
- Willingness to learn and use TCP's technological suite

Benefits

- Full-time permanent remote role
- 100% remote work + supportive work environment
- Base Salary: $7/hr or $1,213/month
- Employee development, management training, coaching & upskilling
- Versátil accruing paid time off
- Company holidays
- Birthday time off
- Eligible for health benefits after one year of association

Join Our Team: The Credit Pros fosters an inclusive environment that welcomes applicants from all backgrounds. We are an equal opportunity employer committed to providing opportunities for growth and success.

Senioriy level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: IT Services and IT Consulting

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📌 Bilingual (Spanish & English) Client Success Agent - Remote (México)
🏢 The Credit Pros
📍 México