Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential.

AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is adecuado for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies.

Location: Remote 60%, Travel 40%
Job Type: FT International Consultant
Salary: $1,000 - $1,200 USD per month
Important: Only resumes and cover letters in English will be considered.





Responsibilities include, but are not limited to:
- Onsite AV Tech:
- Handle audio-visual equipment setup, testing, and assistance during live events
- Interact with clients and deliver outstanding customer service on-site
- Ensure high-quality AV setup and seamless technical support during events
- Adhere to business-appropriate dress and professional presentation standards
- Remote Helpdesk Support & Onboarding:
- Provide remote technical assistance and helpdesk support to end users
- Assist with software installations, updates, and basic troubleshooting
- Offer onboarding support and technical orientation to new users
- Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting)
- Communicate clearly and professionally with staff to address technical issues
- Stay current with helpdesk best practices, systems, and internal technology

📌 AV Technician (Monterrey)
🏢 Opal Group
📍 Monterrey