What you’ll do:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T; products or services to meet customers' needs.
Provide customer service & billing support, solve any issue related with a customer´s account.
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
Type of sales: Upgrades, package change, adding new services, plan change

What you’ll bring:




- Advanced English Fluency to engage with U.S. customers
- Experience using a personal computer and Microsoft Office products is a must
- 1 year of sales experience. (Or excellent communications skills).
- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 06:00 am to 09:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays)

Changing the speed of business comes with many rewards –starting with your paycheck.
Monthly Base Salary: MXN $22,133 (before taxes)
Average monthly bonus of MXN $8,000, when you meet your sales and service targets
Monthly Grocery vouchers MXN $1,583 every 14 days
Monthly Restaurant vouchers MXN $1,267 every 14 days

How adaptable is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5

📌 Ejecutivo de Ventas Bilingüe Call Center (Naucalpan de Juárez)
🏢 At&T
📍 Naucalpan de Juárez