Role Summary

We are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.

Key Responsibilities

- Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
- Perform order validation including:
- Compliance checks on all incoming orders as per SOP.
- Validation of product codes, pricing, and contractual terms
- Verification of customer details, service location, and technical specifications against approved quotes

- Validate completeness of order details and ensure all required documentation is attached.
- Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.
- Update internal systems with correct circuit IDs, service attributes, and billing details.
- Accurately enter validated orders into inventory and provisioning systems
- Communicate order status updates to requestors and resolve discrepancies promptly.
- Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.
- Escalate delays to ensure SLA adherence.




- Provide timely communication to stakeholders on order status, risks, and exceptions.
- Identify process gaps and recommend improvements to enhance efficiency and accuracy.

Required Skills & Experience

- Understanding of telecom order management processes.
- Familiar with Salesforce, VFO and inventory/provisioning systems.
- High attention to detail with good data validation and compliance skills.
- Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.
- Familiarity compliance requirements and telecom provisioning workflows.
- Fluency in written and verbal communication.

Preferred / Nice-to-Have

- Experience with reporting and visualization tools such as Power BI.
- Knowledge of telecom service provisioning and order lifecycle management.
- Exposure to process improvement methodologies and automation initiatives.
- Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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