Lead application management for business-critical systems, ensuring stability, performance, and compliance. Oversee incident, change, and release management while driving process improvements and collaborating with cross-functional teams.

Primary Skills:

Business Analysis or Product management skill with SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product Management, Solution Engineering, Code Review

Secondary Skill:

Python

Key Responsibilities:

- Provide L2/L3 support for enterprise applications; resolve incidents, requests, and enhancements.
- Manage ServiceNow/JIRA tickets, troubleshooting, and escalation.
- Coordinate releases, migrations, and environment maintenance from development to production.
- Implement risk mitigation, disaster recovery, and performance tuning strategies.
- Support testing, requirement analysis, and documentation.
- Collaborate with stakeholders for billing, reporting, and compliance.

Preferred:

Experience with packaged and custom applications (.NET, WideOrbit, BTS), SQL/Oracle environments, and release management.

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📌 Senior Application Support Specialist (México)
🏢 GeorgiaTEK Systems
📍 México