Job Description

As Quality Engineer Customer Care you will have an excellent opportunity to provide attention to customers mainly to respond to quality problems, coordinates the implementation of containment activities in and out of the plant, and coordinates the multidisciplinary team during the problem resolution methodology.

Responsibilities

- Respond to customers regarding reported quality complaints.
- Serve as the primary point of contact for customers for specific requirements.
- Coordinate a multidisciplinary team for the resolution of quality issues using established methodologies such as 8D, Ishikawa Diagrams, and DDW.
- Monitor the status of customer‑reported concerns until closure is ensured.
- Continuously verify customer systems to ensure that responses have been provided for all reported issues.
- Coordinate defect analysis meetings and customer response meetings.
- Use the LQTS system database to analyze customer complaints and update information until each concern is closed.
- Generate quality performance reports based on customer metrics and scorecards.
- Understand and ensure compliance of processes and products according to customer specifications.

Skills

- New Product Development




- Quality Control
- Statistical Process Controls
- Supplier Quality Management
- Quality Improvement
- Customer Support

Education Requirements

- Bachelor’s Degree in Industrial, Electronic, Mechatronic Engineering or any related field.

Experience Requirements

- 2 years of experience as a Quality Engineer in the automotive industry (harness).

Equal Opportunity Employer

Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.

We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.

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📌 Customer Quality Engineer (Chihuahua)
🏢 Lear
📍 Chihuahua