Requirements

- Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field.
- Minimum of 2–4 years of experience in hardware and software technical support.
- Knowledge of Windows and/or Linux system administration, Microsoft 365 support, and Active Directory account management.
- Demonstrated ability to troubleshoot hardware and software issues using Zoom, Slack, and remote desktop tools.
- Identity & Access (Okta): Proficiency in Okta administration, with primary tasks including password resets, troubleshooting Multi‑Factor Authentication (MFA), and user lifecycle management.
- Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential.
- Effective communication, customer service orientation, and ability to document technical procedures.

Main Responsibilities

- Resolve user requests and incidents via tickets, email, and phone, ensuring agreed‑upon response times.




- Monitor and maintain hardware and software inventory, log changes, and manage licensing.
- Create and maintain technical documentation: user guides, support procedures, and incident logs.
- Participate in IT projects: software deployments, migrations, new site installations, and infrastructure upgrades.
- Provide basic user training on corporate tools and cybersecurity best practices.

Candidate Profile

- Soft Skills: Strong self‑starter with excellent written communication skills. Must be able to work in real‑time to ensure no knowledge loss during this temporary assignment.
- Reliability: Must have a stable, high‑speed home internet connection and a secure workspace.

We Offer

- Competitive salary
- 100% remote work
- Collaborative and stable work environment.

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📌 IT Support Specialist (Monterrey)
🏢 HQ Platinum
📍 Monterrey