The Quality Engineer (Customer & Supplier) is an individual contributor responsible for managing key customer relationships, supporting critical supplier quality activities, and ensuring timely resolution of quality issues, mainly across the transportation segment but also aerospace, defense, and automotive segments in minor relation. This hybrid role provides direct customer-facing support for key U.S.- and Mexico-based accounts while also engaging in targeted supplier-facing responsibilities to maintain product conformity, compliance with industry standards, and operational excellence.

This position is bilingual, requires strong communication, critical thinking, and technical acumen to advocate for both customer and supplier interests. The role reports directly to Director of Supplier Development with a dotted line to VP Total Quality and collaborates frequently with Sales, Corporate Product teams, and Mexico-based operations. This role is physically located in Saltillo, Coahuila, Mexico.

What our Quality Engineer (Customer & Supplier) do:

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Customer Relationship & Key Account Management: Serve as the primary quality point of contact for assigned key customers. Manage recurring customer calls based on issue severity and business need. Communicate proactively and professionally with stakeholders at all levels in customer organizations. Advocate for customer requirements while maintaining balanced and objective problem-solving.

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Supplier Quality Support: Engage with suppliers on quality concerns, ensuring issues are escalated, documented, and resolved in coordination with internal Quality teams. Understand relevant industry standards (transportation, military, aerospace, defense) to interpret requirements and address claims or compliance concerns. Support the identification and communication of manufacturing or process deviations as needed.

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Quality Issue Resolution & Technical Communication: Lead or support corrective action activities for customer and suppl

📌 Quality Engineer (Ciudad Acuña)
🏢 Tti
📍 Ciudad Acuña