Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order-to-cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high-performing global sales organization by ensuring operational excellence, process efficiency, and a superior customer experience.

This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross-functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.

Key Responsibilities

Leadership & Team Management

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Lead, coach, and develop a high-performing order management team, fostering accountability, collaboration, and continuous learning.

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Establish clear performance metrics, monitor productivity, and drive service excellence.

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Support hiring, onboarding, and ongoing development of team members.

Order Management & Operational Excellence

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Oversee the accurate and timely processing, validation, and booking of general sales orders.

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Ensure adherence to internal controls,



pricing policies, and revenue recognition requirements.

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Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.

Sales Support & Deal Enablement

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Partner with Sales to support deal structuring, pricing, and proposal development.

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Ensure timely and consistent quote generation aligned with company guidelines.

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Act as an escalation point for complex order issues and customer inquiries.

Reporting & Business Insights

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Monitor order pipeline, backlog, shipments, billing, and delivery performance.

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Deliver actionable reporting and insights to Sales and leadership teams.

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Use data to identify trends, risks, and opportunities for operational improvement.

Cross-Functional Collaboration

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Work closely with Finance, Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.

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Drive alignment across syste

📌 Manager of Sales Support (Guadalajara)
🏢 Quantum Default Brand
📍 Guadalajara