Position

Residential Services Manager – Cabo Del Sol, Mexico

Location

South coast of Mexico’s Baja peninsula, Cabo Del Sol

Management Level

Operations – Assistant Manager level with local package

Responsibilities

- Provide support for all aspects of the Residential Operation delivering the highest level of hospitality and professionalism in resident interactions, accommodating special requests, and resolving complaints.
- Respond to all resident requests accurately and timely, making recommendations based on local knowledge and residence practices.
- Build relationships with residents and safeguard assets and resources of the Association.
- Coordinate a la carte service requests and ensure accurate billing.
- Plan, organize, control, and direct work of employees in the Residential Service area while ensuring superior quality and consistency of the Four Seasons experience.
- Process packages and mail accurately and timely, storing and retrieving resident items.
- Efficiently manage schedules and grant access to building(s) and units for vendors/contractors/homeowners service providers and visitors with proper authorization.
- Update information about vendors, restaurants, attractions, maps, ensuring current local resources available to residents.
- Perform weekly walkthrough of Residence/Estates with Engineering and Housekeeping Management.
- Regularly assess effectiveness of maintenance and housekeeping programs, a‑la‑cote pricing to increase homeowner participation.
- Create inspection reports per unit (pre‑arrival, departure, vacant) weekly or as required.
- Submit proper quotes related to repairs for owners’ approval.
- Maintain accurate records of warranties, damages, and enhancements per unit.
- Prepare work orders and coordinate with Engineering, monitor completion.
- Conduct regular inspections of exclusive and common area residential spaces, recommend improvements, address deficiencies.




- Oversee preventive maintenance and deep cleaning programs such as “Perfect Residences / Estates” initiatives.
- Respond appropriately to any residential emergency or safety situation, comply with local codes and ordinances with focus on resident and employee safety.
- Represent interests of residents, residential operation, and employees fairly and impartially.
- Maintain confidentiality and security of specified unit owner information, correspondence, reports, and files.
- Understand and embrace relationship responsibilities with homeowners, maintaining a personalized and versátil approach.
- Update the Golden Home property management system with all homeowner profile data, preferences, tasks, notes, and relevant information.
- Assist in completing special projects such as mailings, surveys, newsletters, quarterly reports, menus, or other assigned duties.
- For Estates, track utilities payment and supply; report discrepancies to Engineering and Finance.
- Understand utility billing and explain to homeowners.

Qualifications

- Minimum 2 years of experience in a similar position in a luxury environment.
- Property Management experience highly desired.
- Prior experience in a 5‑star luxury Resort/Hotel Operations or mixed‑use luxury residential community.
- Reading, writing, and oral proficiency in English and Spanish.
- Excellent communication skills.
- College degree in Hospitality/Business Administration or equivalent.
- Strong interpersonal and relationship‑building skills.
- Reasonable problem‑solving, decision‑making, and conflict‑resolution skills.
- Ability to use hospitality software such as Opera, Key, Hot SoS, Office, etc.
- Detail‑oriented and works in a safe, prudent, and organized manner.
- Able to work effectively under pressure and handle several projects/deadlines.
- Able to multitask and prioritize workload and projects efficiently.

What to Expect

- Be part of a caring team with a family spirit.
- Have opportunities to build a successful career with global potential.
- Work in a diverse and challenging environment and engage with the leadership team.
- Be recognized for accomplishments.

#J-18808-Ljbffr

📌 Residential Services Manager (Cabo San Lucas)
🏢 Four Seasons
📍 Cabo San Lucas