Description
Change Management Lead / Manager
Role Overview
This role partners closely with program leadership, workstream owners, implementation teams, account management, and operations to support successful adoption and long-term sustainability of large-scale transformation initiatives. The Change Manager plays a critical role in assessing impacts, guiding readiness, and ensuring teams are informed, prepared, and aligned throughout program execution.

Key Responsibilities
- Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.
- Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.
- Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.
- Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.




- Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.
- Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.
- Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams.
- Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts.
- Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change.
- Coordinate with operational leaders on SOP updates, training plans, and team readiness activities.
- Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program.
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📌 Change Management Lead (Ciudad de México)
🏢 Scalepex
📍 Ciudad de México