Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order‑to‑cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high‑performing global sales organization by ensuring operational excellence, process efficiency, and a superior customer experience.

This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross‑functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.

Key Responsibilities

Leadership & Team Management

- Lead, coach, and develop a high‑performing order management team, fostering accountability, collaboration, and continuous learning.
- Establish clear performance metrics, monitor productivity, and drive service excellence.
- Support hiring, onboarding, and ongoing development of team members.

Order Management & Operational Excellence

- Oversee the accurate and timely processing, validation, and booking of integral sales orders.
- Ensure adherence to internal controls, pricing policies, and revenue recognition requirements.
- Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.

Sales Support & Deal Enablement

- Partner with Sales to support deal structuring, pricing, and proposal development.
- Ensure timely and consistent quote generation aligned with company guidelines.
- Act as an escalation point for complex order issues and customer inquiries.

Reporting & Business Insights

- Monitor order pipeline, backlog, shipments, billing, and delivery performance.
- Deliver actionable reporting and insights to Sales and leadership teams.
- Use data to identify trends, risks, and opportunities for operational improvement.

Cross‑Functional Collaboration

- Work closely with Finance,



Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.
- Drive alignment across systems and processes (e.g., ERP, CRM tools).

Customer Experience

- Champion a customer‑first mindset, ensuring timely resolution of order issues and proactive communication.
- Maintain strong relationships with internal and external stakeholders.

Qualifications

- Experience:
- 5+ years of experience in order management, sales operations, or a related function.
- Prior experience in a lead or supervisory role preferred.

- Functional Expertise:

- Strong understanding of order‑to‑cash processes, pricing, quoting, and revenue operations.
- Experience supporting complex, technical product or solution environments (technology industry preferred).

- Systems & Tools:

- Proficiency with ERP/CRM platforms (e.g., Microsoft Dynamics 365, Oracle ERP, Salesforce).
- Advanced Microsoft Office skills (Excel, Outlook, Word).

- Skills & Competencies:

- Strong analytical and problem‑solving skills with attention to detail.
- Excellent communication skills (English required, written and verbal).
- Ability to manage multiple priorities in a fast‑paced environment.
- Proven ability to drive process improvements and influence cross‑functional stakeholders.
- Customer‑focused with strong business acumen.

Preferred Qualifications

- Experience in data storage, backup, archival, or related technologies.
- Familiarity with global sales operations and international order processing.

Work Environment & Expectations

- Ability to manage competing priorities and meet deadlines, including peak periods (e.g., quarter‑end).
- Flexibility to work in‑office in Guadalajara as needed in a hybrid environment.
- Capability to work both independently and collaboratively within a global team.

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📌 Manager of Sales Support (Centro)
🏢 Quantum
📍 Centro