We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn't just a word — it is how we grow, lead, and thrive. It is the mindset that drives our culture and shapes every opportunity:

- Experience a collaborative, inclusive, and multicultural workplace where you belong.
- Excel by creating impact and leaving your mark on general projects.
- Expand your potential with real career paths, learning programs, and mentorship.
- Express your individuality — come as you are, and thrive as your authentic self.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well‑being, goals, and personal milestones.

Responsabilities.

Business Transformation & Growth Enablement

- Support delivery of business transformation initiatives that improve scalability, speed, and service effectiveness
- Partner with Operations and functional teams to redesign processes that enable growth and operational leverage
- Translate ideas and strategic priorities into actionable pilots and transformation initiatives
- Support identification, intake, and shaping of innovation opportunities (process, service, automation, digital)
- Coordinate and support pilots and proof-of-concepts, working closely with CI and Automation teams
- Track pilot outcomes, lessons learned,



and business impact to inform scaling decisions
- Promote a mindset of continuous improvement, experimentation, and learning

Transformation Execution & Initiative Management

- Manage execution of assigned transformation initiatives from concept to delivery
- Track milestones, risks, dependencies, and outcomes across active initiatives
- Maintain dashboards and trackers that provide clear visibility into execution and impact
- Support transformation reviews and governance forums with insights and data

Value & Benefits Realization

- Support definition of success metrics for transformation initiatives
- Identify gaps between expected and realized outcomes and support corrective actions
- Translate data into clear, business-relevant insights

Stakeholder Collaboration

- Work closely with Operations, Service Delivery, CI, Automation, and Analytics teams
- Engage with selected business units to identify opportunities to improve speed, quality, or scalability
- Document and share best practices, playbooks, and learnings to support broader adoption

Requirements.

- 3 years of experience in business transformation, operations, innovation, or continuous improvement roles
- Hands-on experience delivering process change, transformation initiatives, or pilots
- Experience working in cross-functional, matrixed environments




- Comfort operating in ambiguous environments with direction from senior leaders

Core Skills

- Strong problem-solving and analytical skills
- Ability to structure ideas and move them into execution
- Strong organization and initiative management capabilities
- Data-driven mindset with the ability to tell a clear business story
- Clear and effective communication skills

Nice to Have

- Exposure to automation, low-code platforms, or digital enablement
- Familiarity with Lean, Six Sigma, ITIL 4, or similar frameworks

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

- Extended maternity, paternity, and adoption leaves
- Learning opportunities, training, and certification programs
- Extended marriage leave and daycare support
- Wellness and Employee Assistance Programs (EAP)
- Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit www.ktsa.com.mx to learn more.

At KTSA, we celebrate and support everyone's individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

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📌 Sr. Associate, Innovation and Continuous Improvement (Centro)
🏢 KTSA - KPMG Technology Services Americas
📍 Centro