Are you fluent in French and English and passionate about hospitality, customer service, and short-term rentals? We’re looking for a highly organized and proactive French-speaking Operations Assistant to help manage the daily operations of our growing short-term rental portfolio.
If you thrive in a fast-paced environment, enjoy solving problems, and love delivering exceptional guest experiences, we’d love to hear from you!
What You’ll Do:
- Manage the day-to-day operations of our short-term rental properties
- Communicate with guests in French and English across Airbnb, Booking.com, VRBO, and other platforms
- Coordinate guest check-ins, check-outs, and ongoing support
- Respond to guest inquiries, reviews, and concerns with professionalism and empathy
- Work closely with cleaning and maintenance teams to ensure every property is guest-ready
- Monitor reservations, calendars, and pricing updates
- Assist with listing optimization and channel management
- Maintain accurate operational records and reports
What We’re Looking For:
- Fluency in French and English (written and spoken)
is required
- Previous experience in short-term rentals, vacation rentals, or property management is highly preferred
- Familiarity with platforms such as Airbnb, Booking.com, and VRBO
- Excellent communication, organization, and problem-solving skills
- Ability to multitask and work independently in a remote environment
- Reliable internet connection and a dedicated workspace
Bonus Points If You Have:
- Experience with property management systems such as Guesty, Hostaway, or Hospitable
- Background in customer service or hospitality
- Experience using revenue management tools like PriceLabs
- Strong attention to detail and the ability to manage a high volume of guest communications
Why Join Us?
- Fully remote position
- Work with a growing and dynamic short-term rental team
- Collaborative and supportive work environment
- Opportunities for professional growth and development.