FPT Latin America is seeking an experienced Incident Manager to lead the end-to-end incident lifecycle in a 24x7 production environment, coordinating cross-functional teams across Engineering, Infrastructure, Product, Operations and Support.The role emphasizes major incident management, PIRs and RCA, ITIL/ServiceNow best practices, and collaboration with integral teams, using AI-powered tools to improve resilience.#J-18808-Ljbffr
📌 Senior Incident Commander — Major Incidents & Uptime Leader (Jalisco)
🏢 FPT Latin America
📍 Jalisco
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