Bilingual Help Desk Analyst | English Speaking

Are you passionate about technology and customer service? Looking for an opportunity to launch or grow your IT career with a global company?

At Computacenter Mexico, we support some of the world's leading organizations with innovative IT solutions and outstanding technical support. Join a diverse, collaborative, and people-focused team where your development and success truly matter.

Shift Schedule

2:00 PM – 10:00 PM2 days off per week

On-site | Paseo de la Reforma, Mexico City

*NOTE: there is a paid training the first month on Monday to Friday from 7:00/8:00 am to 4:00/5:00 pm

Enjoy your mornings your way! Whether you're studying, exercising, running personal errands, or simply avoiding rush-hour commutes, this schedule gives you flexibility before starting your workday.

What You'll Do:

As a Service Desk Analyst, you'll be the first point of contact for users needing IT support.

- Provide technical assistance via phone, chat, and email
- Troubleshoot hardware, software, and connectivity issues
- Deliver exceptional customer service and support
- Help users resolve technical challenges efficiently
- Work with global teams in a professional IT environment





What We're Looking For

- Advanced English communication skills
- Strong customer service mindset
- Excellent communication and problem-solving abilities
- Previous IT support experience is a plus

No IT experience yet? That's okay! We'll provide the training and support you need to succeed.

What We Offer

- $90 MXN per hour
- 5% Savings Fund (plus company contribution)
- 12 vacation days from your first year
- 25% vacation bonus
- 15 days of Aguinaldo
- Paid training
- Continuous learning and career development opportunities
- The chance to build a long-term career with a integral IT leader

Ready to start your journey in tech?

Send us your CV today and become part of Computacenter's global team!

Your next career opportunity starts here.

Sueldo: $12,000.00 - $14,000.00 al mes

Beneficios:

- Apoyo al desarrollo profesional
- Caja de ahorro
- Descuento de empleados
- Descuentos y precios preferenciales
- Opción a contrato indefinido
- Programa de referidos
- Trabajo desde casa

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Agente bilingüe - tech support only! (México)
🏢 Computacenter Mexico
📍 México