Job Description

We are seeking an experienced Service Transition Manager responsible for managing end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining service quality, timelines, and budgets.

Key Responsibilities

- Lead end-to-end transition projects (planning, execution, stabilization)
- Define project scope, milestones, deliverables, risks, and contingency plans
- Ensure delivery aligned with time, cost, and quality objectives
- Manage transition financials, budgeting, and forecasting
- Collaborate with clients, stakeholders, and internal teams for smooth execution
- Support bid processes (RFPs), solution design, and transition planning
- Drive knowledge transfer, training, and process documentation
- Ensure Day 1 readiness and productivity post transition
- Track SLAs and proactively resolve issues
- Identify risks and implement mitigation strategies
- Drive continuous improvement and process optimization
- Maintain strong stakeholder communication and reporting
- Support transformation initiatives and implementation plans

Required Skills (Must Have)

- Transition Management
- Project Management
- Migration / Process Transition Experience
- Delivery Setup & Facility Setup
- Stakeholder Management
- Strong communication and executive presence




- Team Management

Preferred Skills (Good to Have)

- PMP / PRINCE2 Certification
- Lean Six Sigma (Green Belt)

Qualifications

- Bachelor’s Degree (mandatory)
- Relevant certifications are desirable but not mandatory

Experience Required

- 4–5 years of experience in Transition Management
- Experience handling 3rd party / client transitions (non-captive)
- Exposure to BPO / Shared Services environments
- Experience in RFPs, bids, and solution design
- Strong understanding of transition methodologies, risks, and delivery models
- Experience in transformation initiatives and process improvement

Key Competencies

- Strong project management skills
- Excellent stakeholder management
- Problem-solving and decision-making ability
- Analytical mindset
- Ability to manage multiple projects
- Strong communication and presentation skills

Job Description - Grade Specific

Transition Lead Start by shadowing and support a senior resource. Move across as stream lead for individual streams in different areas across several consecutive Transition projects, to gain exposure. Eventually lead a stream in a medium Transition project or manages a small project less than 10 FTEs.

📌 Transition Manager (México)
🏢 Capgemini Sogeti
📍 México