MAIN RESPONSABILITIES

* WORK WITH CUSTOMERS, MX AND US OPERATIONS GROUP TO ADDRESS AND RESOLVE SINGLE LOAD CONCERNS IN A TIMELY MANNER.

*COMMUNICATE WITH SHIPPER, CONSIGNEE, CUSTOMS BROKER’S CONTACTS REGARDING EXCEPTION NOTIFICATION AND PROBLEM RESOLUTION.

* WORK WITH CUSTOMERS ON SOLUTIONS TO REDUCE ACCESSORIAL CHARGES.

* WORK WITH OTHER HUB GROUP OFFICES TO MAINTAIN CUSTOMER OTP.

* MANAGE AND EXECUTE CUSTOMER APPOINTMENT SETTING PROCESS VIA WEBSITE, EMAIL, PHONE, ETC.

* MANAGE DAILY LOAD ACCEPTANCE ALLOCATIONS FOR CUSTOMERS AND DETERMINE POOL SIZE, OTP.

* CREATE AND MANAGE TRACKING AND TRACING REPORTS AS REQUIRED BY CUSTOMERS AND TEAM MEMBERS.

* COMMUNICATE OPERATIONAL ISSUES TO COORDINATOR MEMBERS AND TEAM LEADER AS REQUIRED.

* IDENTIFY AVAILABLE CARRIER CAPACITY AND COMMUNICATE WITH MX NETWORK COORDINATOR.

* ASSISTS WITH REQUIRED OPERATIONAL AND ADMINISTRATIVE LOAD MANAGEMENT AND REQUIREMENTS, INCLUDING BUT NOT LIMITED TO ORDER MANAGEMENT, PICK UP/DELIVERY MANAGEMENT, PROBLEM RESOLUTION AND AS NEEDED BASIS.

* DETERMINE WHICH ACCESSORIAL CHARGES CAN BE BILLED, INVOICE THE ACCESSORIAL CHARGES,



AND EFFECTIVELY COMMUNICATE CHARGES TO CUSTOMER CONTACTS.

* ACCESSORIAL APPROVAL FOR VENDORS NEEDS TO BE DONE DAILY TO ENSURE CORRECT RELATIONSHIP WITH CARRIERS AND COST CONTROL IN TIME.

* WORK WITH CUSTOMERS AND INTERNAL DEPARTMENTS TO STRATEGICALLY MANAGE APPOINTMENTS TO IMPROVE PROFITABILITY, DRIVER UTILIZATION AND ON TIME PERFORMANCE.

* DEVELOP A STRONG UNDERSTANDING OF RAIL TRANSIT, RAIL CUT-OFFS AND RAIL AVAILABILITY TO IMPROVE EFFICIENCIES OF THE APPOINTMENT PROCESS.

* WORK WITH PRICING TEAM TO ADDRESS INDIVIDUAL LOAD PRICING DISCREPANCIES.

* PARTICIPATE IN ON-CALL, AFTER HOURS AND WEEKEND ROTATIONS AS DETERMINED BASED UPON CUSTOMER NEEDS.

* WORKING HOURS AVAILABILITY FROM MONDAY TO SATURDAY, ESPECIAL SITUATIONS HRS WITH THE APROVAL OF DIRECT MANAGER.

* PROVIDE TIMELY ESCALATION OF ISSUES TO MANAGEMENT TO COORDINATORS OR TEAM LEADER AS REQUIRED.

* OTHER DUTIES AS ASSIGNED.

Job Type: Full-time

Pay: $27,000.00 per month

Work Location: In person

📌 ESPECIALISTA EN GESTION DE CUENTAS (México)
🏢 TRANSPORTES EASO SA DE
📍 México