Job Description

Customer Success

Client Engagement & Support

- Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
- Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
- Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.

Platform Expertise & Insights

- Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
- Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
- Experience working with excel, PowerPoint, Thinkcell

Continuous Improvement

- Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
- Use strong communication, influence, and collaboration skills to solve problems and drive customer success.

📌 Sr. Brand Analyst (Ciudad de México)
🏢 Nielseniq
📍 Ciudad de México