Job Description

• Handle reservation requests via phone, email, messaging, and digital channels, providing clear information about rooms, rates, promotions, services, and policies.

• Register, modify, and confirm reservations in the system.

• Manage daily availability, preventing overbooking and inventory errors.

• Track payments, deposits, guarantees, refunds, and cancellations.

• Coordinate arrivals, special requests, and guest preferences with reception and other operational areas.

• Promote direct sales and additional services.

• Verify rates, restrictions, closing times, and current promotions across all channels.

• Follow up on pending quotes until they are closed or canceled.

• Review and respond to reservation-related questions or issues before arrival.

• Assist with occupancy reports, pick-up times, cancellations, and basic forecasts.

• Languages: Fluent in spoken and written English.

📌 Auxiliar de Reservaciones (Cancún)
🏢 Ennismore
📍 Cancún