Amazon is looking for high‑potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer‑centric company on earth. You will have your leadership capacity stretched to its full potential, as a front‑line leader, you will have an opportunity to truly invest in others and develop a people‑focused leadership style, while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self‑starter, join our team in Amazon Operations.

A Delivery Area Manager leads a team of shift managers and associates in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stakeholders.

Job Specifics: This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and the ability to work overtime both in peak season and as needed.

Key job responsibilities

- Day‑to‑day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders directly to customers.
- Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
- Ensuring a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs.




- Lead change at internet speed; innovation has made us the general company that we are today.
- Route shipments within the Amazon Logistics coverage area.
- Support and assign job duties to process assistants.
- Adapt to sudden changes and growth according to operational necessities.
- Track and monitor sorting operation and driver’s dispatch.
- Review the operational forecast and determine productivity requirements for sort operation, manage a team to meet all building’s goals.
- Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers.
- Proactively identify and lead process improvement initiatives and Lean tools.

Day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide‑scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

- Bachelor's degree or equivalent.
- 1+ years of employee and performance management experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience.
- Speak, write, and read fluently in English.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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📌 Shift Manager, Amazon Logistics (Ciudad de México)
🏢 Amazon
📍 Ciudad de México