Job Description

The Housekeeping Supervisor will be responsible for supervising the daily cleaning and presentation of guest rooms, corridors, team member areas and assigned spaces, ensuring that every area reflects the quality, design, comfort and style standards of Hyde.

This role supports the Housekeeping team in the proper execution of cleaning procedures, room inspections, linen care, amenities control, maintenance follow-up, lost and found procedures and special guest requests. The position requires an organized, detail-oriented and hands-on leader with a passion for creating impeccable, warm and memorable environments.

Duties & Functions

- Supervise the cleanliness, presentation and general condition of guest rooms, corridors, service elevators, pantries, team member areas and assigned spaces.
- Inspect clean, occupied, vacant, departure, VIP and special-request rooms, ensuring compliance with Hyde standards.
- Coordinate and follow up on the daily work of room attendants, housepersons and support team members.
- Assign rooms, cleaning priorities, operational follow-ups and special needs during the shift.
- Verify that rooms are properly supplied with linen, amenities, collateral, minibar items or assigned elements according to established standards.
- Report and follow up on maintenance issues, damages, missing items, broken items or conditions that may impact the guest experience.
- Ensure proper communication with Front Office regarding room status, priorities, early arrivals,



late check-outs and VIP rooms.
- Supervise the correct use of chemicals, cleaning equipment, room attendant carts, vacuums, tools and work materials.
- Support inventory control of linen, amenities, supplies, operating equipment and cleaning items.
- Follow up on lost and found procedures, ensuring proper registration, storage and delivery according to internal policies.
- Train, guide and provide feedback to the team on cleaning standards, presentation, safety, service and efficiency.
- Ensure the team complies with grooming standards, punctuality, productivity and service attitude.
- Support the preparation of room reports, discrepancies, productivity reports, incidents, lost and found records and operational needs.
- Supervise the proper separation, handling and transfer of linen to laundry or assigned areas.
- Ensure compliance with hygiene, safety, ergonomics, chemical handling and accident prevention standards.
- Attend to special guest requests related to cleaning, amenities, linen, extra beds or other needs.
- Support deep cleaning, preventive maintenance programs, room blocking and special projects.
- Maintain effective communication with Front Office, Engineering, Laundry, Security, Food & Beverage and People & Culture.
- Promote a positive, respectful, inclusive and collaborative work environment.
- Actively participate in initiatives to improve guest satisfaction, operational efficiency and team engagement.

📌 Housekeeping Supervisor (Ciudad de México)
🏢 HYDE
📍 Ciudad de México