Job Description

The Restaurant Supervisor will be responsible for supporting the daily restaurant operation, supervising the service team on the floor and ensuring that every guest enjoys an authentic, smooth and memorable experience aligned with the lifestyle spirit of Hyde.

This role works closely with the Restaurant Manager to ensure service standards are consistently delivered, service sequence is properly executed, menu knowledge is maintained, communication with kitchen and bar is effective, and guest requests, feedback and operational needs are handled in a timely and professional manner.

This position requires an energetic, hands-on supervisor with strong floor presence, operational leadership, a genuine service attitude and experience in high-volume restaurant environments. Experience in Japanese food service will be highly valued.

Duties & Functions

- Supervise the daily restaurant operation during the assigned shift.
- Ensure service is warm, efficient, attentive and aligned with Hyde’s personality.
- Support the Restaurant Manager in coordinating the service team.
- Supervise the proper guest welcome, table allocation, order taking, food and beverage delivery, payment process and farewell.
- Ensure the team follows service sequence, grooming standards, table setup and cleanliness standards.
- Maintain a constant floor presence, anticipating guest and team member needs.
- Support daily briefings,



communication of promotions, menu changes, unavailable items and operational priorities.
- Ensure the team has proper knowledge of the menu, ingredients, allergens, dietary restrictions and guest recommendations.
- Coordinate with kitchen, bar and stewarding to ensure proper service timing and quality of the overall experience.
- Follow up on guest complaints, feedback or special requests, escalating to the Restaurant Manager when necessary.
- Support the training of servers, runners, bussers, hosts and other service team members.
- Supervise the proper use of POS systems, orders, payments, open checks and closing procedures.
- Review cleanliness, organization and availability of operating equipment, chinaware, glassware, silverware, linen and service supplies.
- Support operating inventory control and proper care of equipment.
- Ensure compliance with hygiene, food safety, responsible alcohol service and internal policies.
- Support the coordination of schedules, days off, attendance and team-related operational matters.
- Promote a positive, respectful, collaborative and service-oriented work environment.
- Actively participate in initiatives to improve guest satisfaction, sales, operational efficiency and team engagement.
- Communicate any operational, maintenance, safety or service-related situation that may impact the guest experience.

📌 Restaurant Supervisor (Ciudad de México)
🏢 HYDE
📍 Ciudad de México