Job Description

The Director of Outlets will be responsible for leading the daily restaurant operation, ensuring an authentic, dynamic and memorable guest experience aligned with the lifestyle spirit of Hyde. This role oversees the service team, ensures operational standards are consistently delivered, drives guest satisfaction and supports an efficient, profitable and high-quality restaurant operation.

This position requires a hands-on leader with strong floor presence, positive leadership, guest-focused mindset and solid experience in Japanese food service, including menu knowledge, service sequence, presentation standards, cultural understanding, specialized ingredients and close coordination with the culinary and bar teams.

Duties & Functions

- Oversee and coordinate the daily restaurant operation, ensuring smooth, efficient and memorable service.
- Ensure the guest experience reflects the energy, style and personality of Hyde.
- Lead, train, motivate and develop the service team, promoting a culture of collaboration, hospitality and excellence.
- Ensure compliance with service standards, service sequence, grooming, table setup and overall restaurant atmosphere.
- Supervise Japanese food service, ensuring proper menu knowledge, ingredients understanding, service timing and guest recommendations.
- Work closely with the culinary team to ensure consistency, quality,



presentation and effective communication between front of house and kitchen.
- Handle guest feedback, special requests, complaints or sensitive situations in a professional and timely manner.
- Supervise reservations, table allocation, guest flow and waiting times.
- Ensure proper handling of orders, checks, payments, billing and restaurant administrative procedures.
- Monitor operational indicators such as sales, guest satisfaction, table turnover, controllable costs and team productivity.
- Participate in strategies to increase revenue, promote menu items, beverages, special experiences and restaurant events.
- Ensure compliance with hygiene, food safety, alcohol service, health and safety regulations and internal policies.
- Control operating inventories, small equipment, glassware, chinaware, silverware and service supplies.
- Coordinate schedules, days off, attendance, staffing levels and team-related operational needs.
- Follow up on training, brand standards, daily briefings and internal communication.
- Maintain a strong floor presence, anticipating guest and team needs.
- Collaborate with other hotel departments to ensure an integrated guest experience, especially culinary, bar, stewarding, front office, events and finance.
- Promote a positive, respectful and inclusive work environment aligned with Ennismore and Hyde values.

📌 Director of Outlets (Hyde Opening) (Ciudad de México)
🏢 HYDE
📍 Ciudad de México