About the RoleThe Vendor Management (VM) team manages the day‑to‑day operational delivery in our BPO network, under the Integral Support Operations (GSO). BPOs are Contact Centers with hundreds of ext agents dedicated to providing world‑class support for Uber's consumers, earners and merchants. We're looking for someone with deep expertise in Sales operations at Contact Centers, also passionate about good customer experience, to ensure having a state‑of‑art operation in our BPO sites.What You'll Do- Implement and lead control mechanisms of Performance Management for the Sales Operations in our BPO network.- Coordinate the implementation of Action Plans with our BPO sites, in order to improve performance metrics.- Bring insights from the BPO sites to be shared with our internal stakeholders.- Support the implementation of tactical projects in our BPO sites,



for performance improvement or to support the launch of new operations.What You'll Need- Two years of people management experience in Contact Centers (COE, BPO, GL, or equivalents), ideally managing Sales operations.- Knowledge about Performance Monitoring frameworks for Sales Operations.- Experience implementing Action Plans in Contact Centers (or equivalents) for Sales Operations.- English level B2 or above: proficiency to have business conversations with Stakeholders.- Exceptional written and verbal communication skills.- Results orientation skills.- Motivational and Optimistic leadership.Preferred Qualifications- Processes and procedures knowledge.- Google suite basic proficiency.- KPI knowledge.- WFM understanding.#J-18808-Ljbffr

📌 Vendor Management Specialist For Sales Operations (Xico) (San Miguel Zinacantepec)
🏢 Link Worldwide
📍 San Miguel Zinacantepec