Call Center Director at Sunwise, we're on a mission to bring solar energy to U.S. homeowners — and we do it by owning the entire process ourselves. We are directly invested in every appointment set and every project won. The majority of compensation is variable and tied directly to the business generated.Responsibilities- Recruit & build the team — Own the full hiring funnel: sourcing, interviewing, and selecting top outbound talent. You’ll build the roster from the ground up and keep raising the bar as we grow.- Scale operations — Grow the call center strategically: expand headcount, build team structures, and increase capacity in step with campaign performance and new U.S. market opportunities.- Lead & retain people — Foster a culture of accountability, motivation, and growth.



You’ll be the kind of leader agents want to perform for — not just perform because of.- Design processes — Implement end-to-end operational workflows: call scripts, escalation paths, scheduling, CRM usage, and full campaign management.- Train & develop — Build onboarding programs and ongoing coaching frameworks that turn new hires into high-converting solar appointment setters.- Quality control — Conduct regular call reviews and QC audits to ensure consistency, quality, and compliance across the entire floor.- Analyze & optimize — Track KPIs, dig into conversion data, identify gaps, and make real-time campaign adjustments to maximize output and ROI.Qualifications5+ years of experience leading outbound call center operations focused on appointment setting and sales campaigns targeting the U.S. ma#J-18808-Ljbffr

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