Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5wwisr

Helix / SAS Delivery Ownership & Cross-Functional Orchestration
Own the full delivery lifecycle of Helix / SAS engagements, including: Solution onboarding and transition from pre-sales
Design, implementation, customization, and integration
System validation, UAT support, and customer acceptance
Act as the single delivery POC for customers and internal stakeholders for all Helix / SAS delivery matters.

Coordinate cross-functional delivery teams, including: Telecom domain experts (FM / PM / Analytics)
Integration, Dev

Ops, QA, and Support teams
Helix R&D; and Product Management
~ Drive execution discipline across distributed and integral teams.

Contract, Scope & Commitment Management
Own contractual scope, assumptions, dependencies, and obligations related to Helix / SAS delivery.

Manage scope changes through formal change control, ensuring protection of Amdocs IP, margins, and delivery timelines.

Ensure delivery commitments are met or exceeded across functional, performance, and availability requirements.

Governance, budget & Quality
Accountable for delivery governance, including weekly/monthly status, risks, issues, and steering committee forums.

Own delivery budget, cost control, and forecast accuracy for assigned accounts.

Ensure delivery adheres to Amdocs quality standards, Helix best practices, and acceptance criteria.





Act as the escalation owner for delivery and production issues, including leading recovery and crash plans in collaboration with Support and R&D.;

Pre‐Sales & Business Growth Support
Support pre‐sales and RFP activities for Helix / SAS solutions, including: Costing, effort estimation, and delivery assumptions
~ Identify up‐sell and expansion opportunities (modules, analytics, automation, upgrades) and support business owners in converting them into revenue.

5–10 years of experience in Service Delivery / Technical Project Delivery roles.
~ Strong understanding of Telecom domains and Experience working with international and distributed delivery teams
~ Delivery of OSS / Service Assurance platforms in telecom environments
~ Contract and scope management for complex customer engagements
~ Acting as customer POC for delivery commitments and escalations
~ Defining solution architectures and delivery task breakdowns
~ Managing customer‐facing workshops, steering forums, and executive communications
~ Working closely with R&D;, Product, and Support to deliver customized and non‐standard solutions

Excellent verbal and written English communication skills.

Hands‐on experience with Service Assurance, including: Fault Management (FM)
Performance Management (PM)
Experience working with international and distributed delivery teams.

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5wwisr

📌 Technical Delivery Manager (México)
🏢 Amdocs
📍 México