- Manage and guarantee resolution of customers concerns daily working closely with Production and Engineering
- Coach and train the supervisors/GAP Leaders/operators on the quality principles of Forvia and customer specifics
- Champion QSE activities and coach plant personnel
- Champion SQA activities within their parameter
- Manage the quality system through the UAP’s
- Supports and leads continuous improvements by utilizing the appropriate quality tools and provide data analysis
- Conduct investigations to determine causes of defects, make recommendations for corrective action
- Update and maintain the control plan and confirm PfMEA updates from the plant Process Engineer
- Responsible for presenting and submission of initial customer PPAP for all parts produced within Forvia, in conjunction with the Program Quality Leader, (re-PPAP of engineering changes/process changes/in-sourcing)
- Ensure customer/internal complaints are adequately answered, on time, and using problem solving methodology with active participation from production personnel (QRCI, Quality Walls, etc.)
Qualifications
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- Bachelor’s degree in Engineering or Business Management
- Proven experience in an industrial environment (ideally in the automotive industry)
- Proven competency with Control Plans, D/PFMEA’s, Process Audits and ISO/TS 16949, Key Characteristic management, 8D/Corrective action skills, APQP, MSA, SPC and PPAP
- In-depth knowledge of quality engineering techniques
- Good knowledge of Program standards, tool and methods
- Strong customer satisfaction orientation
- Above average communication skills and interpersonal skill
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📌 Ingeniero Del Proceso De Calidad (Veracruz)
🏢 Faurecia
📍 Veracruz
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