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At Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best general talent**, allowing customers to scale efficiently and effectively.
**Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.
We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.
At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.
**What will you be doing?
**:
- **Payroll Incidents**:
- Invoicing on time
.Review invoicing items (commissions, PTOs, vacations, FTE ´s, OT)
- **Commissions management**:
- Submit the requisition in Insightly and send it.
- Assign IT Packet/setup
- Rate
- Confirm Layout for new hire
- **Employee changes registration (shift, modality, job position, salary, benefits, client)**:
.Advocate on behalf of the client within the Rapido organization.
- Ensuring their voice is heard and their needs are prioritized in alignment with Rapido internal processes and policies.
- Collaborate with internal teams to review client feedback and insights.
- Use this feedback to drive continuous improvement of processes, services, and overall client experience.
- Keep the client updated on a regular basis on the engagement and overall wellbeing of the team.
- **HR Incidences Reports and PIPs**:
Monthly meeting with the client to review performance, issues, future projects, change management.
- Present reports and dashboards to analyze growth,



retention, overtime, PTOs, KPIs, commissions and career path opportunities.
- **New Hire Onboading**:
- Provide quartely report with the employee's engagement survey results.
- Creation of the Q action plans.
- Identify potential issues early and collect success cases.
- Take proactive measures and strategies to ensure customer success and decrease churn.
- **1on1s**:
- Train the client on Rapido Internal Processes (Client Playbook).
- Ensure every new POC is trained.
- Provide clients with training and resources to maximize their understanding and utilization of the Rapido services and tools.
**Why do our employees choose us?
**:
- **Pay & Perks**: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund.
- **Great Environment**:Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
- **Work-Life Balance**: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.
- **+Plus**:amazing amenities like Ping-Pong table, videogames area, beer on Fridays,Sports teams, and more Monthly activities.
**Requirements**:
- Fluent English Skills
- Ability to multi-task and perform several duties at one time
- Ability to establish and maintain effective working relationships with customers, employees, and management
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Web software and familiar with Microsoft Office products - including Word, Excel, PowerPoint, Outlook, etc.
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Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5fiz3g

📌 Operations Supervisor (León)
🏢 Rapido Solutions Group
📍 León