Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5a4jio

Product Onboarding Advocate
Are you passionate about the chance to bring your experience to a world‑class company that is market‑leading for both content and technology? If yes, we are looking for you
Join our team A Product Onboarding Advocate is responsible for helping first‑year customers have a successful onboarding experience as they get started with their new Thomson Reuters product(s) and training resources. This includes proactive phone and/or email contacts to help a firm reach key onboarding milestones to increase adoption of product.
About the Role
In this opportunity as a Product Onboarding Advocate, you will:

Deliver Product Onboarding Program and foster relationships with first year customers
Set customers up for success with an initial onboarding phone call and periodic check‑ins to review progress with onboarding milestones, and to increase adoption of product through training resources
Serve as primary point of contact (phone and/or email) through onboarding program




Bring appropriate internal individuals together to resolve issues in a prompt and appropriate manner
Meet performance objectives

About You
You’re a fit for the role if your background includes:

1–3 years experience working in a customer service environment or relevant experience
A Bachelor's degree or equivalent experience
Preferably knowledgeable in Thomson Reuters Tax & Accounting software products.
Excellent analytical, decision‑making, time management, and multi‑tasking abilities, with a capacity to self‑manage and stay motivated in a fast‑paced, high‑pressure environment.
Strong relationship‑building skills with various roles within a firm, including IT, staff, and managing partners, alongside strong partnership, communication, and collaboration skills.
Willingness to learn new processes and skills to enhance the customer experience, excel in a peer coaching atmosphere, and provide constructive feedback.

To apply, please upload your updated resume in Engl

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5a4jio

📌 Product Onboarding Advocate (Ciudad de México)
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📍 Ciudad de México