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Job Description
U.S. Payroll Team is seeking a detail‑oriented and customer‑focused Payroll Services Manager to serve as the primary point of contact for all employee inquiries and issues related to payroll and timekeeping. This role is crucial for ensuring a positive employee experience by providing timely, accurate, and confidential support while ensuring compliance with all applicable federal, state, and local wage laws and company policies.
The FBS US Payroll team supports various payroll processing and related activities such as help desk support, general ledger account reconciliation, manual journal entry postings, and payroll transactional work. The U.S. Payroll Helpdesk Team, for example, is responsible for handling all payroll and timekeeping inquiries from both salaried and hourly work forces. The inquiries can come from active and non‑active Ford employees.
Key Responsibilities

Lead a team that serves as the first point of contact for employees regarding payroll matters, including inquiries related to pay slips, direct deposit, leaves, timekeeping, deductions,



overtime and shift premium, W2s, and taxes; such queries must be handled timely and accurately.
Deep‑dive and provide analysis when needed for inquiries while providing complete resolution.
Coordinate with other functional and operating teams as necessary to investigate and resolve escalated payroll issues.
Identify process‑improvement opportunities from both process and system perspectives and work with the people leader to implement them.
Maintain detailed records of all inquiries and resolutions in the ticketing system; assist in creating and updating documentation and conducting training for team members.
Provide management and other key stakeholders with metric reporting daily, weekly, and/or monthly as needed.
Aid team members in reviewing payroll account reconciliations and/or journal entry preparations.
Review payroll transactions processed by the team for accuracy as a means of c

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5a4co8

📌 Manager, Payroll/HR Service Center (Naucalpan de Juárez)
🏢 Ford México
📍 Naucalpan de Juárez