Postúlate en Kit Empleo: kitempleo.com.mx/empleo/59wi1a

Remoto: Trabajo híbrido

OpenTable Billing is seeking a detail-oriented and customer-focused Billing Support Specialist to join our Customer Support team. This role plays a critical part in ensuring billing accuracy, resolving customer inquiries, supporting revenue operations, and managing collections activities. This is an excellent opportunity for a motivated professional seeking to contribute to a dynamic team while developing expertise in billing operations, collections, and customer account management. The adecuado candidate combines strong financial acumen with exceptional customer service skills and thrives in a fast-paced, goal-driven environment.Please note this is a Hybrid role, 3 days required in office, 2 days remote.BillingManage inbound and outbound communications related to billing inquiries, providing accurate and timely resolutions.Assist customers in understanding invoices, charges, credits, and payment terms.Investigate and resolve complex account discrepancies and accounting-related inquiries.Collaborate cross-functionally with Finance, Sales, and Support teams to ensure consistent and accurate communication.Address billing disputes with urgency and professionalism, ensuring concerns are resolved in a way that reinforces trust and long-term partnership.Take full ownership of assigned billing and collections cases from initial inquiry through final resolution, ensuring timely and accurate follow-through.CollectionsConduct collections outreach via phone and email while maintaining positive customer relationships.Negotiate payment arrangements when appropriate and ensure timely resolution of past-due accounts.Document all collection activities thoroughly and maintain accurate account records.Process ACH and credit card payments accurately and efficiently.Enter and reconcile account adjustments to maintain precise financial records.Perform customer information reconciliation across multiple systems and databases.Maintain organized and accurate customer documentation.Problem‑Solving & Operational ExcellenceIdentify root causes of billing and payment issues and recommend process improvements.Provide proactive solutions aimed at reducing churn and improving overall customer satisfaction.Demonstrate initiative in resolving issues independently while partnering effectively with internal stakeholders.Deliver a high-quality support experience that balances financial stewardship with customer empathy, contributing directly to reduced churn and improved customer satisfaction.Proactively identify accounts at risk of churn due to billing concerns, payment challenges, or account dissatisfaction, and take appropriate action to resolve issues before escalation.QualificationsExpert-level familiarity with OpenTable products and operational processes, demonstrating your in‑depth product knowledge.Strong knowledge of billing processes, accounts receivable, and collections practices.Exceptional attention to detail and high level of accuracy.Proven ability to manage multiple priorities in a fast-paced environment.Strong verbal and written communication skills, with the ability to handle sensitive financial discussions professionally.Swift issue comprehension and efficient problem‑solving, showcasing your commitment to timely resolutions.Outstanding organizational skills, encompassing task prioritization and effective time management.Commitment to punctuality, schedule adherence, and maintaining performance standards.Have experience with disputes and negotiating payment resolutions.Ability to analyze financial data and resolve discrepancies efficiently.Benefits and PerksWork from (almost)



anywhere for up to 20 days per yearFocus on mental health and well‑being:Company‑paid therapy sessions through SpringHealthCompany‑paid subscription to HeadspaceCompany‑wide week off a year – the whole team fully recharges (and returns without a pile‑up of work!)Paid parental leaveGenerous paid vacation + time off for your birthdayFocus on your career growth:Access to thousands of on‑demand e‑learningsTravel discountsEmployee Resource GroupsChristmas bonus – 30 days20 days of paid time off a yearPrivate health, dental, and life insuranceMonthly social events and happy hoursInclusionWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.OpenTable, Inc. and its respective subsidiaries (together, ‘OpenTable’, ‘our/we/us’, or ‘Company’) will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (OpenTable (Germany) and OpenTable (All Other Locations)). As part of the application process OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/59wi1a

📌 Billing Support Specialist (Hybrid) (Ciudad de México)
🏢 Opentable
📍 Ciudad de México