Postúlate en Kit Empleo: kitempleo.com.mx/empleo/59opij

Trinity Corporate IT is seeking a highly skilled and collaborative professional to join our office in Queretaro, Mexico as Program Manager, Enterprise Systems (UKG PRO). This role oversees the full application lifecycle and operational performance of the UKG Pro Workforce Management suite supporting Trinity Industries across US, MX, and CAN locations and associated payroll and HR systems in Mexico. The position coordinates resources between HR/Payroll, IT, and Kronos managed services to deliver high-quality solutions that generate value for HR and Payroll functions within a data-driven organization. The Program Manager, Enterprise Systems will also provide tier 3 support for system issues, managing engagement with both internal and external resources to ensure timely resolution.
What You'll Do:
Ensure configurations and processes are compatible with the enterprise UKG WFM Pro suite
Serve as subject matter experts in gap analysis, process definition, and system enhancements, delivering exceptional service for incidents and requests
Maintain comprehensive technical, functional, and operational knowledge of the UKG WFM Pro suite
Conduct thorough consultations with business stakeholders to understand requirements and identify optimal UKG WFM Pro configurations and workflows
Provide support, resolve technical issues, design processes, configure applications, train super and end users, and support testing activities
Act as Solution Lead or Technical Project Manager, coordinating with broader project teams and overseeing technical design
Communicate clearly with internal teams, management, and partners to ensure project alignment on goals, timelines, and deliverables
Develop and maintain relevant project documentation, such as work plans, status reports, and risk assessments; assist in guiding project tasks among team members
Support UKG WFM Pro and implement the platform, including requirements gathering, process design, system configuration, testing, and go-live procedures
Manage UKG WFM Pro application change request tickets for HR,



ensuring modifications are implemented accurately and communicated effectively
Leads and coordinates payroll-related IT initiatives, ensuring alignment with business requirements, project timelines, and quality standards
Comprehend complex business processes and identify needs not readily apparent to business partners or end users
Translate requirements from business to functional and technical details
Partners with HR, Payroll Operations, Finance, and external vendors to gather requirements, resolve system issues, and ensure successful system updates or deployments
Support Payroll by participating in payroll processing and related calculations, ensuring compliance, accuracy, and policy adherence
Plans, organizes, and executes technical and functional test cycles for payroll systems, including test case design, scheduling, and validation of results
Identifies, documents, and escalates defects discovered during testing phases, ensuring timely resolution and retesting
Provides project status updates, risk assessments, and mitigation plans to stakeholders and leadership
Delivers training and post‐deployment support to end‐users to ensure successful adoption of new features or system changes
Collaborate effectively with geographically distributed teams
Configure and maintain business structures, data views, control center, timekeeping, user access, pay rules, scheduling, absence management, and accruals
Act as primary contact between HRIS, Finance, Payroll, and Operational teams
Comply with enterprise technology and change management policies
Document application changes to ensure adherence to change management procedures
Work collaboratively with end-users to analyze workflows,



develop system support, translate business and user needs into system specifications, and document requirements
Drive solution development throughout its lifecycle, ensuring requirement alignment
Support system maintenance, upgrades, implementation, definition, build, testing, and interfaces
Provide production support, manage patches/upgrades, infrastructure, technical and functional enhancements
Identify and resolve issues or inconsistencies in integration, interfaces and Dataview reports
What You'll Need:
Bachelor's degree or minimum five years' equivalent experience
At least 5 years of hands-on configuration and administration of Kronos Workforce Central version 7 or higher
Experience with UKG WFM Pro suite (Dimensions)
Familiarity with Kronos Timekeeper, Attendance, Scheduling, Analytics, and Integration Manager
Expertise in configuring, deploying, and maintaining Kronos InTouch clocks using Workforce Device Manager
At least 5 years of proven experience managing IT projects and providing functional and technical support for HR and Payroll systems
Excellent listening and communication skills, capable of conveying information effectively to diverse audiences, including project teams and executives, fostering business relationships
Knowledge of audit, system lifecycle, and regulatory controls
Working understanding of Software Maintenance Lifecycle, covering production support, patching/upgrades, infrastructure, and enhancements
Awareness of organizational change impact on system functionality
Functional knowledge and experience designing processes supporting Human Resources and Payroll, including regulatory compliance
HIGHLY PREFERRED: Experience with cloud deployments of UKG Pro Workforce Management
HIGHLY PREFERRED: Experience with Nomix (MX System of record and Payroll)
HIGHLY PREFERRED: Three years' labor and workforce experience in the manufacturing industry
HIGHLY PREFERRED: External, customer-facing, business consulting background

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/59opij

📌 Program Manager, Enterprise Systems UKG PRO (Ciudad de México)
🏢 Trinity Industries
📍 Ciudad de México