Postúlate en Kit Empleo: kitempleo.com.mx/empleo/59her2

Role Purpose

The Technical Support Engineer (Automotive) provides specialized second-level technical support to the automotive dealer network, enabling accurate diagnostic execution, structured fault analysis, and adherence to standardized troubleshooting processes. The Technical Support Engineer acts as a technical authority, guiding workshop technicians and advisors to ensure safe, efficient, and brand‑aligned repair outcomes.

Key Accountabilities

- Provide second‑level technical support to dealerships and technical advisors for accurate identification and resolution of vehicle faults.
- Analyze complex technical cases using structured diagnostic methodologies and detailed technical documentation.
- Guide technical advisors in correctly applying standardized diagnostic and repair processes.
- Interpret technical information, fault reports, DTC codes, electrical diagrams, and service manuals.
- Escalate cases when required, ensuring process compliance, clarity, and full traceability.
- Document solutions, lessons learned, and best practices to strengthen technical knowledge across the network.
- Collaborate with internal technical teams to improve efficiency in resolving recurring incidents.

What Success Looks Like

- Dealership technicians resolve issues faster and more accurately based on your guidance.
- Diagnostic processes are consistently applied across the network.
- Escalations become clearer, structured, and easier to resolve.
- Recurring technical issues decrease due to improved documentation and knowledge sharing.
- The brand’s technical quality and customer satisfaction improve as a result of efficient root‑cause resolution.





Candidate Profile

Experience & Capability

- Proven experience in automotive technical support, advanced diagnostics, or service engineering.
- Degree in Automotive Engineering, Mechanical, Mechatronics, Electromechanics or related fields.
- Strong knowledge of modern vehicle systems (mechanical, electrical, electronic, and diagnostic).
- Ability to analyze complex technical problems and break them into logical, actionable steps.
- Experience supporting workshop technicians or dealership networks remotely or onsite.

Technical Strength

- Advanced capability in diagnostic interpretation (DTC codes, wiring diagrams, OEM service literature).
- Familiarity with automotive diagnostic platforms and case management or ticketing systems.
- Experience with premium or high‑technical‑standard automotive brands is desirable.

Mindset & Behaviours

- Analytical and structured thinker.
- Strong technical comprehension and problem‑solving orientation.
- Process‑driven and committed to quality standards.
- Clear technical communication with workshop personnel.
- Disciplined, organized, and aligned to operational standards.

Working scheme: OnSite - Ciudad de México

Must be available to travel.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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Postúlate en Kit Empleo: kitempleo.com.mx/empleo/59her2

📌 Technical Support Enginner (Automotive) (Ciudad de México)
🏢 Gp Strategies
📍 Ciudad de México