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Remoto: Teletrabajo

Remote Work: HybridOverviewAt Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.Come make an impact every day at Zebra.ResponsibilitiesCommunicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.Fully documents customer interactions in real‑time; may author content for review.Solves problems in a timely manner using full understanding of the product functions and features and customer environment.Analyzes and corrects product issues/ malfunctions with intermittent supervision on day‑to‑day work and general supervision on new assignments.Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.Manages multiple tickets related a spectrum of technical problems.Collaborates with fellow technicians and supervisor to solve complex problems.Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.Demonstrates leadership qualities.Demonstrates strong customer service, communication and problem solving skills.QualificationsMinimum Education: High School or equivalent vocational qualification / experienceMinimum Work Experience (years): 1-2 years of experienceKey Skills and CompetenciesIntermediate level skills in Microsoft business applications including Word, Excel and OutlookCustomer service values / orientationSolid professional work behaviors (attendance, teamwork, time management)Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)Full knowledge of job related knowledge and proceduresPreferred QualificationsTechnical Support - Hardware and softwareMobile computers and barcode scannersMDM technology - Mobile device managementInternal and external customersTechnical background#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/59heqz

📌 Technical Customer Support, II (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México