Postúlate en Kit Empleo: kitempleo.com.mx/empleo/598ejr

Technical Success Manager Mexico - B2B contract We're looking for a Technical Success Manager in Mexico (B2B contract) to help shape the future of business messaging at LINK Mobility - Europe's leading mobile messaging and CPaaS provider.

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At LINK, we power communication that keeps everyday life moving. From flight check-ins and delivery alerts to SMS authentication, WhatsApp support messages, and mobile coupons - chances are you've already interacted with our technology without even knowing it.

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We help businesses engage and delight customers through scalable, end-to-end communication solutions.

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This is an exciting moment to join LINK. The mobile communications industry is evolving fast, and we're expanding our award-winning CPaaS offerings to match the pace of innovation.

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ABOUT THE ROLE

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Are you ready to take on a customer-facing role that drives long-term growth, adoption, and satisfaction for some of LINK Mobility's most strategic global accounts?

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We are looking for aTechnical Success Managerconsultant based in Mexico to support high-value enterprise customers in LATAM. In this role, you will ensure smooth onboarding, adoption, and growth of key projects, including large-scale rollouts with thousands of users - while proactively strengthening customer relationships and unlocking new opportunities.

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As part of our global customer success team, you will act as the local point of contact for LATAM, working closely with internal experts to deliverWhatsApp & RCS chatbot solutions,ensuring strong alignment with META's business ecosystem and API-driven integrations.

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KEY RESPONSIBILITIES

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- Act as the dedicated Technical Success Manager for strategic enterprise accounts in LATAM.
- Lead the onboarding, rollout,



and adoption of large-scale projects in the region, ensuring smooth implementation and timely user training.
- Support customers in building, deploying, and optimizing WhatsApp chatbot solutions and conversational engagement strategies.
- Advise customers on WhatsApp Business Platform setup, including business verification, WABA configuration, phone number onboarding, and quality management best practices.
- Guide customers through API integrations, including REST APIs, webhooks, and integrations with CRM, CDP, or backend systems.
- Serve as the trusted local point of contact, ensuring strong communication, timely responses, and effective problem-solving.
- Manage diverse stakeholders across business and technical functions, ensuring alignment on project goals and delivery.
- Monitor customer health, including API performance, messaging KPIs, and platform quality metrics, providing regular updates to clients and internal teams.
- Collaborate with internal teams (technical, routing, fulfillment, sales) to ensure customer requirements are met.
- Identify growth opportunities by building long-term customer relationships and expanding channel adoption.

REQUIRED EXPERIENCE AND SKILLSn
- Solid background in customer success, customer care, or account management.




- Proven experience with chatbot platforms and conversational technologies.
- Strong hands‐on experience with the WhatsApp Business Platform, including knowledge of account structures, messaging best practices, and business policies.
- Experience working with API integrations, including REST APIs, webhooks, and system integrations with CRM/CDP or backend platforms.
- Knowledge of chatbot architectures and workflow automation engines (e.g., n8n) is a strong plus.
- Ability to translate business requirements into technical integration guidance and solution design.
- Strong stakeholder management and relationship‐building skills, with the ability to engage customers at all levels.
- Excellent organizational skills to manage multiple complex projects simultaneously, including coordination across different time zones (especially with Europe).
- Demonstrated ability to work independently, take ownership, and solve problems proactively.
- Native Spanish speaker and fluent in English; additional languages are a plus.

OPTIONAL SUPERPOWERSn
- Strong understanding of conversational design principles, automation logic, and workflow optimization.
- Analytical mindset with the ability to interpret performance data and recommend optimization strategies.
- Highly self‐motivated and driven to deliver outstanding customer experiences.
- Confident, enthusiastic, and committed to excellence.
- Passionate about mobile messaging and digital innovation.
- Thrives in a dynamic, integral, and fast‐paced environment.
- Available to travel when required.
- Open to working under a consultant contract.

Want to know more about our company culture? Check out our EVP:n

Ready

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/598ejr

📌 Technical Success Manager MexicoB contract (Chihuahua)
🏢 LINK Mobility Group
📍 Chihuahua