Postúlate en Kit Empleo: kitempleo.com.mx/empleo/57owj2

If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact ****** subject Workday Candidate LoginWhen creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.Thank you!NOTICE: For Privacy Policy please review hereJob Responsibilities:Owns program-level quality strategy execution for high-volume initiatives. Aligns team performance with organizational goals; ensures process optimization and delivery excellence within budgets and timelines. Partners with the Operations Manager.Key Responsibilities Set program quality goals, roadmap, and operating rhythms (cadence, audit plan, reviews). Manage a team of Analysts and Coordinators; hire, coach, and run performance cycles. Co-own client governance with Ops; align on scope, priorities, and changes. Standardize SOPs/rubrics; oversee training/certification paths and knowledge base. Define core dashboards/metrics; drive actions for speed, quality, and cost. Champion compliance, privacy, and security; ensure audit readiness.



Coordinate with Vendor Management on SLAs, capacity, and improvement plans. Sponsor automation pilots and scale proven solutions with Ops Tech/Product. Own risk management at program level; ensure documented CAPA with follow-through. Build succession pipelines and skills matrices for the team. Additional Job Details:Education Bachelor's degree or equivalent experience in Business, Operations, Quality, or Data/Engineering. Experience 3–5 years in quality/ops; 3–5 years managing teams or multi-workstreams. Skills Program planning and portfolio governance. People leadership (goals, coaching, delegation, feedback). Senior client communication and negotiation. Strong spreadsheets/BI; SQL/ETL familiarity is a plus. Quality systems (SOPs, QA gates, acceptance criteria) and compliance expertise. Scope & Autonomy Manages a single program/team end-to-end; sets standards and rhythms. Makes day-to-day and tactical strategic decisions; escalates only high-impact items. Partners with Operations Manager on client outcomes and team performance.

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/57owj2

📌 Lead Quality Manager (México)
🏢 Welocalize
📍 México