Postúlate en Kit Empleo: kitempleo.com.mx/empleo/576kgm

Offsite Operations Sr. Analyst

Mexico City - Mexico

About the company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

We are looking for an Executor & Data‑oriented person with strong communication and negotiation skills to support one of the top & most amazing start‑ups in the Food category across LATAM. In this position, you will have the opportunity to create value by converting data into powerful insights and execution plans to take key actions in the day‑to‑day offline experience operations.

This role will allow you to interact and collaborate with cross‑functional teams like marketing, safety, legal, CX, Product, S&P;, research, and GA. Being part of the Food Delivery team you will manage regional seasonality activations and partnership alliances with a best‑in‑class approach across the markets where DiDi operates.

As our executor and numbers‑passionate team member, it is preferable you have a background and advanced skills in SQL, Excel, and Python as well as sound business acumen.

In this role, you'll be…

- Build scalable seasonality operations processes focused on bringing growth and efficiency during special moments and peak demand periods
- Create integral strategies alongside key stakeholders (Internal & External) to improve business cooperation relations & streamwork results




- Build planning strategies based on a structured forecast and budget management
- Responsible for creating seasonality engagement and gamification strategies to increase, and retain the number of couriers on our platform, as well as online connection time
- Make recommendations for courier experience in Mexico & regional markets based on the couriers preferences and perception
- Create intelligence strategies to improve benefits and partnerships that enhance the value proposition for courier’s base
- Conduct research and analyze data to come up with insightful proofs of effectiveness and efficiency of the product & operations teams
- Compile data insights and work cross‑functionally with different departments such as strategy, business intelligence, marketing, CX, and several operation teams across the region
- Build and maintain detailed reporting models including core OKRs and growth funnels to assist city‑level, regional, and markets consolidation efforts
- Document best practices to ensure consistency and promote continuous improvement cycles within the business unit and the company
- Provide support in the development and feedback of new functionalities and assignment models to the product team

We're eager to be in touch because you have…

- 2 to 4 years of professional experience in consulting, acquisition, project management, commercial, operations, or the technology sector or as an analyst
- Background in engineering, administration, international business, or economics; careers that best fit this profile
- Problem‑solving skills: gathering data, executing analysis, and structuring information to bring a solution
- Ownership: prioritization skills, feedback culture, and owner mentality
- Risk and ambiguity: ability to deal with uncertainty and take risks with innovative methods where needed




- Demonstrated aptitude for analytical and conceptual problem solving; comfort with quantitative analysis
- Ability to communicate complex ideas effectively, both verbally and in writing
- Detail‑oriented, with a strong desire to learn
- Teamwork: showcase strong teamwork and collaboration, emotional maturity
- English proficiency to communicate with other teams across DiDi’s operation
- Skills: knowledge and experience with tools such as Excel, SQL, Python, Google or Microsoft suite is nice to have to improve business processes and results consolidation

You’ll love working at DiDi because…

- We create user value – our focus is to always innovate new experiences that are safe, pleasant and efficient.
- We are data‑driven – we make informed decisions and navigate the business landscape strategically by analyzing valuable metrics.
- Win‑win Collaboration – success is a team sport; we communicate with candor and execute with excellence.
- We believe in integrity – we always want to do the right thing and listen to each other.
- Growth – we strive to do better, learn from mistakes, and help each other grow.
- Diversity and Inclusion – diversity is one of our biggest strengths; we respect each other and embrace equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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Postúlate en Kit Empleo: kitempleo.com.mx/empleo/576kgm

📌 Offsite Operations Sr. Analyst (Ciudad de México)
🏢 DiDi Chuxing
📍 Ciudad de México