Postúlate en Kit Empleo: kitempleo.com.mx/empleo/572gxy

Bilingual Call Center Agent

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Location: On-site

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Position Overview

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We are looking for a 100% bilingual Call Center Agent to join our team.

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This role requires constant interaction with customers located in the United States, providing high-quality customer service and sales support over the phone.

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The ideal candidate must feel confident communicating in English on a daily basis, as all customer interactions will be conducted in English.

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This position is adecuado for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

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Key Responsibilities

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Handle inbound and outbound calls with U.S.-based customers in English.

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Provide support regarding claims, orders, and customer complaints.

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Perform telephone sales and follow up on assigned customer portfolios.

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Ensure achievement of sales and service objectives.

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Track and follow up on customer requests until resolution.

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Coordinate with internal teams such as sales, logistics, and technical service.

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Maintain accurate records in digital platforms and systems.

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Requirements

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Education: Bachelor's Degree (required).

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Language Skills: Advanced English level (B2–C1) – Mandatory.

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Must be 100% bilingual; continuous communication with U.S. customers is required.

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Experience: At least 1 year of experience in customer service and/or sales processes; experience using digital platforms for buying and selling is a plus.

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Technical Skills: Basic to intermediate proficiency in Microsoft Office or delivery/sales platforms.

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Availability

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Desired Skills

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Excellent verbal communication skills in English.

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Strong customer service and problem-solving skills.

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Sales-oriented mindset with a focus on results.

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Ability to work in a fast-paced, phone-based environment.

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Team player with strong organizational skills.

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Seniority level

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Associate

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Employment type

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Full-time

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Job function

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Customer Service, Administrative, and Strategy/Planning

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Food & Beverages (Industries)

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/572gxy

📌 Bilingual Call Center Agent (México)
🏢 Grupo Modelo S.A. de
📍 México