Postúlate en Kit Empleo: kitempleo.com.mx/empleo/57264l

Client Success Coordinator (LATAM - Remote)egelloC is a leading coaching company dedicated to guiding students and families through the college admissions process.

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Our mission is to empower students with the knowledge, strategies, and confidence needed to secure their dream college acceptances.

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We take pride in fostering a dynamic, collaborative, and results-driven culture, where every team member plays a crucial role in helping families navigate this important milestone.We are seeking a friendly, empathic, confident, and highly organized Client Success Coordinator (CSC) to join our team and serve as the backbone of our "pod coaching system."

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In this role, you ensure a seamless and successful journey for our students and their families.

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You will work closely with our Student Success Coaches and internal team to manage administrative needs, track student progress, and solve logistical challenges.

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Your primary goal is to ensure every family feels heard, supported, and directed to the right resources.

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You aren't just managing a process; you are the "operational glue" that provides a family's peace of mind.The "Warmth" FactorBecause you are one of the primary points of contact for families, your personality is the face of our company.

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You MUST possess:A Reassuring Presence: College admissions is a high-stress time.

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You must have a naturally warm, inviting personality that puts anxious parents and students at ease.Executive-Level Communication: Your English must be native-level/C2.

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You will be communicating over Zoom, phone, text, and email.

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Your tone must be professional, polished, and deeply empathetic.Master of Nuance: You understand how to deliver firm logistical updates with a soft, supportive touch.What We're Looking ForExperience:



At least two years of experience in a Client Success role or an equivalent combination of education and experience.US Education Knowledge: Knowledge of the US education system (including college and university systems) is highly preferred.Communication: Exceptional communication and customer service skills, with a strong ability to listen and understand a family's unique needs.Organization: Superior time management skills and a sharp attention to detail to manage multiple tasks and deadlines.Technical Proficiency: Ability to quickly learn and use tools such as ClickUp, CRMs, our egelloC Nest (internal app), and Google Workspace.Problem-Solving: A solution-oriented mindset to address operational challenges and improve the overall customer experience.Remote Readiness: Must possess a personal computer with a high-quality microphone and a reliable internet connection.What You'll OwnThe Hub of Communication: Act as the first line of defense for all operational, billing, and logistical inquiries.

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You'll facilitate hand-offs between parents and coaches to ensure "loop closure."Onboarding & Coordination: Facilitate a seamless onboarding process for new families, ensuring they are integrated into our systems, have access to resources, and are aligned with their assigned Pod team.Student Tracking & Accountability: Monitor engagement, milestone completion, and adherence to timelines.

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You are the "early warning system" that identifies when a student is stalling or has an urgent deadline.Scheduling Mastery: Manage the complex monthly and weekly call schedules for students and coaches, including rescheduling requests with speed and grace.Reporting: Generate weekly and monthly reports on student data to help the team identify trends and improve student retention.Product Expertise: Become an expert on all egelloC programs to confidently answer questions and provide accurate resources to families.Who This Is NOT ForIf you find high-volume coordination, "closing the loop", and student tracking "tedious" or repetitive.If you prefer to work "behind the scenes"—this is a highly visible, client-facing role.If you struggle to maintain a warm, inviting tone when things get stressful, busy, or fast-paced.How to ApplyWe value attention to detail and personality above all else.

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Incomplete applications will not be considered.Complete the Application QuestionnaireThe Loom Video (Mandatory - Max 4 Mins):The Intro: Introduce yourself and tell us a little bit about you.

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(Bonus points for sharing your favorite hobby!)The CSC Scenario: A parent is anxious because they have a technical issue accessing the portal and their coach hasn't replied to a message sent 4 hours ago.

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Roleplay your response.

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Show us how you reassure the parent on the phone while explaining how you would internally coordinate with the tech and coaching teams to solve the issue.No Loom = no consideration.

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We're looking for people who follow instructions and put in effort.Our Hiring ProcessInitial HR Interview - Candidates who pass initial review and screening will be invited to an interview with HR to assess experie

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/57264l

📌 Client Success Coordinator (México)
🏢 Egelloc
📍 México