Postúlate en Kit Empleo: kitempleo.com.mx/empleo/56zfsw

Overview

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At Lendbuzz, we believe financial opportunity should be more personalized and fair.

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We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit.

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While our core operations are based in the United States, we are excited to be setting up our presence in Argentina as we continue to grow globally.

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From our employees to our dealers, partners, and borrowers, we've built a company and a culture around a resolute belief in the promise and power of diversity.

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We value independent and critical thinking — and we're looking forward to building a strong local team in Argentina to support our mission.

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We're seeking a Senior Product Analyst who sits at the intersection of product strategy and call center operations.

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You'll play a pivotal role in shaping Lendbuzz's future by ensuring that both what we build and how our customer interactions are handled are guided by robust, accurate insights.

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Collaborating closely with product managers, engineers, operations, and customer experience teams, you'll turn product and call center metrics into actionable recommendations that improve performance, enhance efficiency, and elevate customer experience.

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Please note - The salary range is listed in Argentine Pesos (ARS).

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Responsibilities

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Product Analytics

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Conduct deep-dive exploratory analyses to understand user pain points, "ah-ah" moments, and product usage insights.

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Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development.

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Design, develop, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, offering real-time visibility into product performance.

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Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch.

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Conduct quality checks on analytics events and recommend enhancements to amplify product performance.

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Participate actively in agile processes, from design through implementation and deployment.

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Call Center Analytics

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Analyze performance metrics (call volumes, handle times, abandonment, NPS/CSAT, agent productivity) to uncover trends and opportunities.

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Partner with Operations, Product, and CX teams to translate call data into process and product recommendations.

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Develop dashboards and KPI frameworks to drive decisions around call routing, workforce optimization, and automation.

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Run root-cause analyses to pinpoint inefficiencies and improve customer journeys.

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Influence product roadmaps and automation initiatives with thoughtful data insights.

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Lead A/B tests and other experiments to measure outcomes in call center performance.

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Key Requirements

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5+ years of experience in data/product analysis, including call center analytics.

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SQL expertise; comfortable with complex queries, including CTEs and window functions.

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Proficiency in BI tools like Sigma, Tableau, or Power BI; experience with DBT is a plus.

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Basic knowledge of Python and Git.

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Strong data experimentation and statistical analysis background.

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Expertise in call center platforms and KPIs; Genesys experience is a plus.

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Excellent around cross-functional collaboration (Product, Engineering, CX, Ops).

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Strong problem-solving, critical thinking, and business acumen.

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Creative, proactive, organized, and growth-minded.

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Fluent in English (written and verbal).

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$60,906,****** - $67,672,970 a year

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Why Lendbuzz

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Diversityis a competitive advantage.

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We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

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Compassionis a strength.

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We care about our customers and look to build long-term relationships with them.

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Simplicityis a key feature.

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We work hard to make our forms and processes as painless and intuitive as possible.

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Honesty and transparency are non negotiable.

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We incorporate these traits in all of our interactions.

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Financial opportunity belongs to everyone.

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We work every day to improve lives by extending this opportunity.

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If you believe these things too then we would love to hear from you!

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/56zfsw

📌 Product Analyst – Call Center Analytics (Argentina) (México)
🏢 Lendbuzz
📍 México