Postúlate en Kit Empleo: kitempleo.com.mx/empleo/56xvl3

Key Responsibilities

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Business Acumen & Commercial Performance

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Contributes to overall Boutique growth

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Drive sales and care service team to consistently achieve or exceed sales targets and KPI's

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Prepare and analyze regular sales reporting and Maison tools that provide qualitative analysis for business development

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Demonstrate ability to establish strong rapport with partners in Corporate and leaders across the Maison

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Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy

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Strategize outreach to local prestige market and cultivate current prestige partnerships to increase prestige sales within the boutique

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Develop business acumen that assesses and strategizes effectively based on data and local market intelligence

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Leadership & Team development

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Communicates a compelling vision and inspires others to deliver results

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Build a high performing team by coaching, providing consistent feedback, and defining appropriate IDP's.

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Proactively and effectively lead and develop teams in partnership with boutique leader / HR on succession, individual development journeys, and career planning

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Skilled in all aspects of performance management and managing a myriad of people situations for optimal performance

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Communicate regularly on Maison strategies and knowledge, boutique targets, client experience best practices, local/general competitive landscape, and industry news

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Effectively manage the complexity of the day-to-day business operations to support the team

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Contribute to building a positive and inclusive culture

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Client Centricity

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Delivers a distinctive client experience

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Lead and drive boutique Client Development and Client Experience action plans

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Deep development/elaboration and command of client development initiatives

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Plan, curate, and execute plans for exceptional client experiences to build long term relationships

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Identify client development gaps; create solutions and strategies to execute

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Ability to resolve and/or de-escalate complex client challenges independently

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Skilled with leading face to face VIP experiences and client interactions

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Ability to demonstrate and coach to the selling ceremony and elevated client experience behaviors

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Lead by example in all client interactions

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Demonstrate strong knowledge of VIP and High Potential clients

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Agility and Growth Capability

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Continually finds ways to contribute to Success

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Demonstrate and coach organizational agility; successfully pivot and multi-task in changing environments

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Promote, lead, and champion change as a positive and necessary part of the boutique's success at the individual and group level

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Be a subject matter expert in key areas of the business with boutique teams and key regional/corporate partners

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Demonstrate self-awareness; proactively source and implement feedback from various sources

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Successfully navigate interpersonal group dynamics; react, adapt, and build trust and rapport

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Uphold Cartier values with the ability to project and create an inclusive boutique culture

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Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

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Look for improvement opportunities within the boutique and take the initiative to propose and implement solutions while ensuring changed behaviors are sustained and consistent

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Operational Excellence

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Influence continuous operational improvements and adapt the boutique business model to the client journeys

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Ensure team members consistently adhere to proper execution of all procedures / compliance (ex. sales / finance procedures and cash management, security, and safety procedures, etc.)

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Ensure successful inventory execution

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Optimize boutique controllable operating expenses and effective budget oversight

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Support leadership in developing and executing clear actions to constantly improve the overall boutique operations and flows to improve the client experience

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Promote a "continuous improvement mindset" by creating the conditions to collect feedback from the team on pain points and brainstorming on possible solutions

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Lead and/or participate in the daily/annual boutique activities to include set up and break down of boutique for opening and closing, inventories, audits, etc.

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Skilled in operational processes and technologically savvy with company tools and applications

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Promote knowledge, adoption, and accountability of tools in an effective way

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Ambassadorship and Maison Image

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Act as Maison ambassador and uphold boutique image

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Embrace the true value of the Maison DNA a

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/56xvl3

📌 Sales & Experience Manager (México)
🏢 Cartier
📍 México