Postúlate en Kit Empleo: kitempleo.com.mx/empleo/56r9j6

Johnson Controls is a general leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Technical Engineer Contact Center. Are you looking for a role where you can make a different in the business & world? This role will deliver new technologies enabling our Contact Centers to save lives! Which technologies? We support Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics and Artificial Intelligence. You will work with a team of call center engineering peers to deliver rock solid technical operations for our Global Contact Centers.



You’re experienced but you haven’t delivered all of these products before? Don’t worry! Bring what Your ACD/IVR experience and learn the rest with us! How you will do it Support tier 2 through 4 operational incidents and service requests for the Americas region Enjoy technical discussions within the team proposing solutions and alternatives Be comfortable being mentored by peers Build healthy relationships with our business partners Make technology understandable to end-users Be an inclusive, supportive teammate What we look for Required Most important is the ability to work as a team, share knowledge and deliver solutions without boundaries 1-2 years’ experience in Contact Center Technology 1 year experience with Nice CXone Technology as an Engineer or in a support role Strong Spanish and English speaking and written skills Curiosity and an interest in problem solving Experience troubleshooting VoIP and Call Center issues Bachelor’s degree plus confirmed knowledge of experience, or equivalent experience. Ability to communicate with a diverse audience We

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/56r9j6

📌 Technical Engineer Contact Center (México)
🏢 Johnson Controls
📍 México