Postúlate en Kit Empleo: kitempleo.com.mx/empleo/56fazz

About HearthHearth is the AI growth system for local home improvement small businesses.We build revenue-critical software for home improvement contractors — the roofers, HVAC techs, and builders who keep America running.Our platform helps real business owners win more jobs, protect profit margins, and manage homeowner relationships professionally so they can build generational companies for their families and communities.We are now building the next layer: a personal AI employee for every small business in the trades focused on autonomously generating sales for America's home improvement pros.An assistant who answers every call 24/7, qualifies leads, books appointments, follows up on quotes and estimates, and helps small business owners go from missing half of their business to capturing all of it.With 15,000+ paying customers, default profitability, and backing from some of the world's best investors (Founder's Fund, 8VC, Human Capital, etc.),



Hearth is focused on bringing AI to the trades.The OpportunityWe are seeking a highly motivated and results-driven CSM to join our team.As a Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our customers during their initial onboarding journey as well as the renewal of those accounts.Your primary focus will be on engaging with customers within their first 60 days, guiding them through the onboarding process, addressing challenges, and assisting them in achieving their goals using our platform.The adecuado candidate will have a background in sales, and will have the mindset to coach and create a business partnership with the accounts in their book of business.The CSM will work closely with customers to foster strong relationships, drive adoption, and contribute to overall customer retention, and be a consultant to our customers.What You'll DoReach out proactively to customers within their first day as a customer to understand their needs, challenges, and objectives.Drive custome

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/56fazz

📌 Customer Success Manager (México)
🏢 Hearth
📍 México